Shipping & Returns

Your purchase is eligible for return or replacement only if it meets the following conditions:

  1. If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  2. If the product you receive has a genuine quality or manufacturing defect or damage.

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

Preorders cannot be cancelled, orders with preorders will be shipped together as a whole order.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.

Please note - We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package. We would be happy to reship the package if the customer bears the shipping fee of Rs.120/-

 

For any queries mail us on backspaceceramics@gmail.com or Call us on +91 9888122251